Terms & Conditions

Prices quoted are per room per night and include full Yorkshire breakfast(s)

Arrival – Check Out Times

Guests are welcomed after 2pm on the day of arrival and are requested to vacate their rooms by 11am on the day of departure. These times can sometimes be flexible, and if an earlier or later check in/out is required we will make every effort to accommodate.

Deposits

A deposit of 25% of the total fee is paid at time of booking and is non refundable.

This deposit secures the room.

Cancellations

Please note that we will make every effort to re-let accommodation when cancelled, and if we can do so will return your deposit. In case of no-show the total price of the reservation will be charged. We strongly advise guests to take out travel insurance in case of cancellation due to unforeseen circumstances to cover cases such as bereavement, medical appointments, medical conditions, illness, adverse weather conditions, etc and that the travel insurance include all guests on the booking.

Cancellations can only be accepted in writing either by post or email. Your room is NOT cancelled until you receive a cancellation confirmation from Ponden Hall.

Amendments or Cancellations by the B&B

Should the B&B for reasons beyond its control need to change a booking/room, then it will use all reasonable endeavours to offer the client alternative comparable facilities at no additional cost or liability. In these circumstances the client may accept or decide to cancel the contract, and accept the return of the deposit and any other monies paid in advance. This is the limit of the B&B’s responsibility.

Payments

Payment can be made using cash, cheque, bank transfer or PayPal.

Lost Property

Ponden Hall does not accept liability for any lost, stolen or damaged items.

Disabled Guests

We are committed to doing all we can to accommodate less able visitors and those with special requirements. If you have any special needs we will be very happy to discuss these with you.

Accounts

Accounts must be settled in full on departure by cash, cheque, bank transfer or PayPal.

Parking

We have safe parking. Parking is at owners’ risk, (car and contents).

Smoking

We operate a non-smoking policy